Q&A about the LGBTQI certification

What is an LGBTQI certification? 

The LGBTQI certification is a process where an organisation, with the support from RFSL, starts or reinforces a strategic work to create a good working environment and an LGBTQI competent welcoming of visitors/employees.

The certification is led by an instructor from RFSL, is based on a norm critical perspective and is carried out over about 5 months. The organisation’s employees undergo a training course and are part of a developmental work that encompasses an operational analysis, as well as a formulation of goals and efforts. The process results in a plan of action for the upcoming three years, which is also the time during which the LGBTQI certificate is valid.

What is the goal of an LGBTQI certification?

The goal of the LGBTQI certification is:

● That the organisation’s employees get an increased knowledge about LGBTQI, norms and the consequences of norms on the health and living conditions for LGBTQ people.

● That the organisation starts a work for change for an open and including working environment, and a welcoming attitude towards visitors from an LGBTQI perspective.

What are RFSL’s expectations of an organisation that is LGBTQI certified ?

An organisation that has been LGBTQI certified is expected to have a staff with basic knowledge of gender, sexuality and norms, LGBTQI people’s living conditions, discrimination that offers an LGBTQI competent welcoming of visitirs/employees. Apart from that, the organisation should run a planned development work with concrete efforts to improve the working environment and reception of visitors from an LGBTQI persepective.

What criteria does RFSL have in order for an organisation to be certified? 

RFSL has clarified the criteria for an LGBTQI certified organisation since 2016. An organisation that has been certified needs to live up to the following criteria:

● The organisation has attended four training sessions

● 80 % of the staff has undergone the training course

● The organisation has formulated goals for their LGBTQI work

● The organisation has done an inventory and identified areas of development

● The organisation has formulated efforts for the coming three years

● The organisation has written a plan for upcoming work

● The organisation has completed an LGBTQI action plan

Does RFSL follow up in some way? 

The LGBTQI certification is followed up in a meeting after about one year, and in connection with a re-certification after three years for those organisations that want to keep the certificate for another three years.

The follow-up means an assessment of how the organisation has worked with the efforts and if it has reached its goal. The re-certification also means an opportunity for the organisation to identify new areas of development and determine goals and efforts for the work during the coming three year period.

Can I as an LGBTQI person be sure that I will be well received in an LGBTQI certified organisation? 

Unfortunately RFSL can’t guarantee that every person working in an LGBTQI certified organisation has the basic knowledge about gender, sexuality and norms, LGBTQI people’s situation, discrimination and an LGBTQI competent reception that our course teaches.

But you can be sure that a majority of the employees in the organisation have knowledge about these issues and that there’s an on-going work regarding LGBTQI issues at an organisational level.

What can I as an LGBTQI person do if I feel that I have been poorly received by an LGBTQI certified organisation? 

For your own sake, but also so that healthcare system are able to develop, it’s important that you tell the caregiver how you have perceived their reception. Find out who the contact person for LGBTQI, reception or equal treatment issues is and email that person about your experience. It’s them who are responsible for that all patients seeking care are well received.

If you have had an experience of healthcare that you perceived as lacking, for example that you’ve been poorly received or feel that you have been given the wrong information or treatment, you can also contact Patientnämnden. Patientnämnden is an impartial and independent authority that you can contact if you have complaints, considerations, need advise or are in need of support.